Guest Services

Ready to provide an un-Belizeable experience!

For us, it’s all about you. From the time you book your reservation, to the time you depart, we are here to help. We have an award winning guest services team at Pelican Reef Villas

Reservation Expert

Prior to your arrival our reservations expert, Glori Encalada, will guide you through the reservation process answering any questions you have along the way. A few areas of her expertise are:

Booking all domestic flight transfers

Arranging shuttle service between PRV and the island air terminal

Reserving golf carts, which are the main mode of transportation on the island

Restaurant recommendations and reservations

Condo provisioning

Pre-booking Caribbean and mainland adventures

Special arrangements for a celebration, wedding, or retreat

Booking helicopter transfers and/or tours

Answering all general questions about Belize, the island, and what to expect when you’re here

Activities Coordinator

Once here you’ll have an entire team at your disposal, but our Activities Coordinator -Micheala Chub- will be your main host. She loves what she does and goes above and beyond to give you the perfect Pelican Reef experience! A few of the things she does best are:

Performs all arrival/departure duties, as well as property and room tours

The person “in the know” for island activities and festivals

Has the 411 on all adventure options

Can coordinate your adventures with care so that you can pack as much into your schedule as you’d like

Gives excellent dinner recommendations and will help with reservations

Can arrange on-site spa treatments or book an in-spa appointment for more intensive treatments

If you didn’t pre-book a golf cart with Glori she can help you do so, or arrange taxi service

Want to take advantage of the free paddle boards, sea kayaks, or bikes? This is your girl.

Coordinate housekeeping services so we clean your suite without disturbing your vacation

Arrange in-room dining or delivery options

Questions

Have questions? We’d love to hear from you! Please reach out to our reservations department, they have the answers.